FREE FOR ALL UK AND EUROPEAN ORDERS REGARDLESS OF PACKAGE WEIGHT 

USA, ASIA, CANADA AND AUSTRALIAN ORDERS ARE CHARGED AT NORMAL STANDARD REGARDLESS OF WEIGHT

Customised shoe orders take 2-3 WEEKS to process from the date of purchase. Please be aware that during busy periods delivery may take longer. 

 

Once order is placed you will receive a payment confirmation to your selected email with your order number and purchased products summary.AFTER 14- 16 BUSINESS DAYS, A notification email from our delivery agent that your order is now en route for delivery with a full track and trace number assigned to only you will be sent to you. Standard free delivery will not have tracking in some instances 

Please have someone 18yrs or older at the address to sign for the package otherwise it will be returned to us so its very important you track your order.

RETURNS

WE ACCEPT RETURNS FOR  DAMAGED PRODUCTS AND WRONG SIZES , THESE MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT.

REFUNDS AVAILABLE FOR WRONG SIZES ,DAMAGED AND UNSATISFACTORY ITEMS IF THEY CANNOT BE REPLACED

 

The item should be in a re-sellable state,with no marks, fragrances, all hang tags and official labels still intact. Failure to do so the product will be returned to the customer and a replacement will be declined. 

OUR RETURN ADDRESS IS AS BELOW

JWC  LTD

64 SOUTH STREET,NUMBER 20,ROMFORD,RM11RB, LONDON,ENGLAND.

DO NOT SEND TO ANY OTHER ADDRESS BUT THE ABOVE OR YOUR RETURN WILL NOT REACH US.

.CUSTOMER IS RESPONSIBLE FOR ALL RETURNS SHIPPING COSTS